Frequently Asked Questions
Quick answers about ordering, payment, samples, shipping and quality control.
Standard documents include Commercial Invoice, Packing List, Bill of Lading, COA, MSDS and Certificate of Origin. REACH, Halal, Kosher or other certificates are available depending on the product.
Yes. We are experienced in exporting Class 3, 5.1, 6.1, 8 and 9 dangerous goods such as methylene chloride, isopropyl alcohol, sodium chlorite and caustic soda, with DG declaration, MSDS and proper UN packaging.
Every batch is tested in the factory lab and shipped with a Certificate of Analysis (COA). Third-party inspection by SGS, BV or Intertek before shipment is available on request. Any quality claim is handled within 48 hours.
Yes. We provide free samples of 100-500 g for most products (buyer covers courier cost). Sample lead time is 2-5 working days, shipped by DHL, FedEx or TNT with full labeling.
We accept T/T (30% deposit, 70% against B/L copy), irrevocable L/C at sight, and for long-term partners we can discuss D/P or open account terms. Small sample orders can be paid via T/T or Western Union.
For most products the MOQ is 1 metric ton or one full pallet. For high-value products such as aroma chemicals, smaller trial orders (25-50 kg) are acceptable. Mixed-container loading of different products is also supported.
Send us the product name (or CAS number), required quantity, packaging and destination port via the inquiry form or email. Our sales team replies within 12 hours on working days with a detailed quotation including COA and lead time.